Famocom has significant and direct experience in the support and maintenance of complex applications, platforms, and solutions – both 3rd party and those developed by Famocom

Support requirements at this level are as much about increasing productivity as they are about maintaining/improving the quality of services. While classic SLA models track request-to-resolution metrics, they no longer provide enough actionable value to organizations. Next generation support is moving toward integrated development-test-support KPI environments designed to both track and improve results simultaneously.